Account & Privacy
Account & Data Deletion Request
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You can ask us to permanently delete your Olaixi account and the data linked to it at any time, free of charge. Olaixi is published by Angels Consulting, which operates the Olaixi server on Microsoft Azure and handles every request.
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Email us
From the address you signed up with.
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Confirm it's you
Reply to our confirmation email.
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We delete it
Within 30 days. An automatic email with your confirmation number follows right away.
Your health information never reaches our database
Profiles, medications, allergies, scan history and grocery lists are stored only on your phone. Our server keeps just your account (sign-in details and plan). That is why deleting everything takes two parts: we delete your account, and you erase the data on your phone, as described below.
How to request deletion
Send us an email
- Subject
- Account Deletion Request
- Include
- The email address registered on your Olaixi account. Send it from that address if you can.
We will never ask for your password, so don't include it.
Write the deletion emailErase your data in the app
Open Olaixi and go to Settings → Delete Local Data. It erases your profiles, history, grocery lists and saved recipes from your phone immediately, then signs you out.
The current version of the app can't delete your account on our server. To delete the account as well, send the email in option A.
Step by step
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Cancel any paid plan first
Deleting your account doesn't cancel a subscription bought through Google Play. In the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Olaixi → Cancel subscription.
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Send your request
Email support@olaixi.com with the subject "Account Deletion Request" and the email address registered on your account. You don't need to give a reason.
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Confirm that the account is yours
Anyone can fake the sender of an email, so before deleting anything we write to the address registered on the account. Reply to that message to confirm. This protects you from someone deleting your account without your consent.
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We delete your account
We permanently delete your account within 30 days of your confirmation, usually much sooner. The moment it is deleted, our system automatically emails the address registered on the account from support@olaixi.com, with a confirmation number for the deletion. A blind copy of the same email goes to Olaixi's support mailbox and to the technical operations team at Angels Consulting LLC, the publisher of Olaixi, as our record that the deletion was completed. Keep that email, and quote the number if you ever contact us about it. If it doesn't arrive within a few minutes, check your spam folder. Our server then keeps only a short note that the deletion happened: your account's internal number, the confirmation number and the date, with no email address or health data, so we can confirm the deletion if you ask. Any phone still signed in to the account is signed out the next time it contacts our server.
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Erase the data on your phone
Use Settings → Delete Local Data in the app, or uninstall Olaixi. We can't reach your phone, so this step is yours. Delete Local Data erases all Olaixi data on that phone, including the data of any other account that has signed in on it. Uninstalling also removes the app's settings, such as language and dark mode.
What is deleted, and what may be kept
Deleted from our server
- Your email address and password (stored only as a salted hash)
- Your plan, monthly usage, billing dates and any free scans
- The Google Play purchase token, if you had a paid plan
- Any password-reset code still pending
- Your account status and the count of non-food photos used to prevent abuse
This is everything our account database holds about you.
Erased from your phone
- Profiles for you, your family and your pets, with their health details, medications, allergies and preferences
- Your scan and evaluation history, including photos waiting to be sent while offline
- Grocery lists and saved recipes
- Barcode product details cached on the phone
We never receive a copy of this data, so once erased it can't be recovered.
What may be kept temporarily
- Backups. Automatic backups of our server may still contain your account record until they are replaced, within 30 days. Backups exist only to recover from a technical failure and are never used to bring back a deleted account.
- Security logs. Server logs may contain your email address, IP address or account number, for example from a password reset. They are used only for security and troubleshooting and are deleted automatically within 30 days.
- A record of your request. We keep your deletion request, our replies and the copies of the confirmation email (which show your email address and the confirmation number) for up to 12 months as proof that we completed it, then delete them.
- Legal obligations. If the law requires us to keep specific information, for example to respond to an order from an authority or to resolve a legal claim, we keep only that information, only for as long as required, and tell you in our reply unless the law prevents it.
Data held by other services
- Google Play keeps its own record of purchases in your Google account, under Google's privacy policy.
- Google Gemini API processes each photo or question to produce its result. We don't store what we send, and Google handles it under the Gemini API Additional Terms of Service.
- Open Food Facts receives only barcode numbers, which are never linked to your account.
- Copies you made, such as PDF reports you exported or shared, stay wherever you saved or sent them.
Good to know
- Deletion is permanent. We can't restore a deleted account, its plan or its free scans. You can sign up again with the same email address later, as a new account.
- No access to your email anymore? Write to us from another address and include the email registered on the account. We'll explain how to verify that the account is yours; we don't delete an account until we have.
- Your other rights. Depending on where you live, you may also have the right to access, correct or receive a copy of your personal information, and to complain to your data protection authority. Our Privacy Policy describes all the information Olaixi handles.
Questions about your data?
Angels Consulting, publisher of Olaixi. Write to support@olaixi.com or support@angelsconsulting.com.